Call Centre Learnership Programme 2019


Location:  Sandton

Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education

Grade 12 (Matric)

Skills and Knowledge

  • Good communication skill
  • Proficiency in English and a second language
  • Maths Literacy is a pre-requisite to be shortlisted.

Key Performance Areas:

  • Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
  • Direct clients to the correct destination (department / person) through correct screening / questioning techniques
  • Provides accurate information (including promotion information, functions, facilities, etc) to guests
  • Answers guest queries accurately
  • Interacts with the guest and provides service to resolve their individual queries
  • Delivers prompt service upon first contact
  • Identifies and resolves potential service issues first time round
  • Downtime on communication services is corrected

How to Apply

Apply Online for the Sun International: Call Centre Learnership Programme 2019


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